FAQ

FAQ
How could I order on http://www.guccionline.uk.com/?
It is safe and easy to order on http://www.guccionline.uk.com/. Once you have found the item you would like to purchase, you could click on the "Add This to My Cart" button to put it in your Shopping cart. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you are asked for your credit card information.

What methods of payment do you accept?
There are currently two ways to pay. Most customers are used to accept online payment with credit card or debit card. Credit card or debit card online payment is the most frequent payment method as it is fast and efficient.

Do you ship your luxuries worldwide?
Yes, we will send your luxuries worldwide by postal service, and it usually takes about one week to deliver after you placed your order.

How long will it take for my order to be processed and delivered?
Once you have submitted the order, it will normally take 1-2 working days for us to process the order and please allow 5 to 9 days for delivery via express delivery, but we do not offer overnight shipping at this moment.

How much shipping will be charged for each order and how can I track my parcel online?
The tracking number would be sent by email once the items have been shipped. No matter how many items you purchase per transaction, we only charge $9.99/£6.99/€7.99 for shipping. The shipping of the items is traceable online.

What kind of currency do you accept?
At present, we accept US Dollars, British Pounds and Euro Dollars.

Do your luxuries come with Original Package?
All our items are stamped with brand Gucci logo. Your order will come with original gift packing. All our items will not be covered by brand stores warranty, that's why we can sell the goods at such discount prices. However the items could be cared by local jewelers at very low cost.

How can I make returns or exchanges?
We provide return and exchange service for our customers. Please refer to our policy (return and exchange) and contact us via email guccihotsale@yahoo.com

Things are usually cheaper if they are bought in bulk. Are you?
Yes, it's sure! It will be cheaper if you are a bulk shopping customer or buy a lot of ornaments and jewelry.

What should I do if the items were damaged upon receipt?
You need to inform us immediately upon receipt of shipment. Once you noted the product was damaged during shipment, we may require the item to be sent back to us or the picture of the damaged item before we send out a new replacement or issue a refund. Have other questions about returning? Click our Return and Exchange Policy.

How should I store my silver?
Silver should be kept absolutely dry. If your silver is used frequently, keep it away from excessive exposure to air and store it in a tarnish-proof cloth such as the flannel pouch provided with your Euro Luxury silver or a silver storage box. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area, whether it is a closed box or a flannel roll. Avoid contact with rubber bands or other rubber products. The sulfur in rubber causes tarnish and corrosion.